{"id":207,"date":"2025-09-25T08:30:16","date_gmt":"2025-09-25T08:30:16","guid":{"rendered":"https:\/\/nef-initiative.eu\/?p=207"},"modified":"2025-09-25T08:39:50","modified_gmt":"2025-09-25T08:39:50","slug":"e-inclusion-or-e-exclusion-has-the-pandemic-had-a-lasting-impact-on-social-work","status":"publish","type":"post","link":"https:\/\/nef-initiative.eu\/index.php\/2025\/09\/25\/e-inclusion-or-e-exclusion-has-the-pandemic-had-a-lasting-impact-on-social-work\/","title":{"rendered":"E-Inclusion or E-Exclusion? Has the pandemic had a lasting impact on social work?\u00a0"},"content":{"rendered":"\t\t
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COVID-19 has profoundly impacted our lives in various ways, and social work has not been exempt. Social workers had to reinvent their practices in this new era. Digital technology has established itself as an essential solution. But what remains today of this accelerated transition, and what is its real impact on social workers?<\/span><\/p>


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A sudden transition that left its mark<\/span><\/b><\/o:p><\/span><\/p>

The pandemic has acted as an accelerator for digitalization<\/b>. Public services switched to an all-digital model, sometimes with no alternative. Social workers had to improvise: organizing follow-ups by phone or video call, creating training modules to help users fill out digital forms, adapting documentation to online formats, or even providing remote support to those unfamiliar with computers. These shifts required rapid adaptation to new digital platforms and communication channels.
This <\/span>whole <\/span>reorganization made it possible to maintain a connection\u2026 but it also created an overload: it was no longer just a matter of providing social support, but also of becoming a digital mediator.<\/o:p><\/span><\/p>

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Increased inequalities<\/span><\/b><\/o:p><\/span><\/p>

While some users have gained greater independence thanks to digital technology, many have found themselves in difficulty. People in precarious situations, the elderly, migrants, and those living in areas with poor connectivity have often been excluded from seamless support.<\/o:p><\/span><\/p>

The situation is similar for professionals: lack of training, use of personal equipment due to a lack of resources, and fatigue due to the proliferation of tools. The digital divide, therefore, affects not only users but also those who support them.<\/o:p><\/span><\/p>

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What lessons can be learned from this?<\/span><\/b><\/o:p><\/span><\/p>

The post-pandemic experience shows that it is necessary to:<\/o:p><\/span><\/p>

\u00b7      <\/span><\/span>systematically train<\/span><\/b> social workers in digital tools,<\/o:p><\/span><\/p>

\u00b7      <\/span><\/span>develop digital mediation<\/b> as a recognized mission,<\/o:p><\/span><\/p>

\u00b7      <\/span><\/span>and above all, preserve human relationships<\/b> as the core of the profession.<\/o:p><\/span><\/p>

Digital technology must be thought of as a tool for inclusion, not as an additional barrier.<\/o:p><\/b><\/span><\/p>

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The NEF project understands the necessity to provide support for social workers by creating tools and listing good practices for them. Using digital inclusion as a real lever, without losing sight of what social work is all about \u2013 listening, connection, and solidarity.<\/o:p><\/span><\/p>

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Ressources<\/span><\/b>:<\/o:p><\/span><\/p>

Maisin, C. (2023, ao\u00fbt 14). Les enjeux du num\u00e9rique dans le travail social – La Revue Nouvelle. Revue Nouvelle<\/i>.<\/o:p><\/span><\/p>

https:\/\/revuenouvelle.be\/les-enjeux-du-numerique-dans-le-travail-social\/<\/span><\/a><\/o:p><\/span><\/span><\/p>

 <\/span><\/p>

Guide Social. (s. d.). L\u2019impact de la digitalisation sur le travail social. Guide Social<\/i>. <\/span>https:\/\/pro.guidesocial.be\/articles\/echos-du-terrain\/article\/l-impact-de-la-digitalisation-sur-le-travail-social<\/span><\/a><\/o:p><\/span><\/span><\/p>

Melou, F., Pinsault, C., & Gontrand, F. (2023). In\u00e9galit\u00e9s num\u00e9riques, in\u00e9galit\u00e9s sociales, sources de l\u2019e-exclusion. Sociographe<\/i>, N\u00b0 81<\/i><\/span> <\/span><\/i>(1), 105\u2011112. <\/span>https:\/\/doi.org\/10.3917\/graph1.081.0105<\/span><\/a><\/span><\/o:p><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

COVID-19 has profoundly impacted our lives in various ways, and social work has not been exempt. Social workers had to reinvent their practices in this new era. Digital technology has established itself as an essential solution. But what remains today of this accelerated transition, and what is its real impact on social workers?<\/p>\n","protected":false},"author":1,"featured_media":208,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[5],"tags":[6,8,10],"class_list":["post-207","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-nef","tag-socialwork","tag-travailsocial"],"_links":{"self":[{"href":"https:\/\/nef-initiative.eu\/index.php\/wp-json\/wp\/v2\/posts\/207","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nef-initiative.eu\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nef-initiative.eu\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nef-initiative.eu\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nef-initiative.eu\/index.php\/wp-json\/wp\/v2\/comments?post=207"}],"version-history":[{"count":4,"href":"https:\/\/nef-initiative.eu\/index.php\/wp-json\/wp\/v2\/posts\/207\/revisions"}],"predecessor-version":[{"id":212,"href":"https:\/\/nef-initiative.eu\/index.php\/wp-json\/wp\/v2\/posts\/207\/revisions\/212"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nef-initiative.eu\/index.php\/wp-json\/wp\/v2\/media\/208"}],"wp:attachment":[{"href":"https:\/\/nef-initiative.eu\/index.php\/wp-json\/wp\/v2\/media?parent=207"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nef-initiative.eu\/index.php\/wp-json\/wp\/v2\/categories?post=207"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nef-initiative.eu\/index.php\/wp-json\/wp\/v2\/tags?post=207"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}